Wencel Ayong

Hi, I’m Wencel — Your Future Favorite VA.

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I specialize in administrative support, customer service, scheduling, CRM management, and business operations.

Throughout my career, I have assisted businesses with:

• Customer communication

• Appointment scheduling

• Project coordination

• Website administration

• Documentation management

• Technical support

• Team collaboration

My goal is to help business owners stay organized, improve customer experience, and maintain efficient operations while allowing them to focus on growth.

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I support people, solve problems, and manage tasks remotely with a strong focus on efficiency and communication. With hands-on experience as a Virtual Assistant and years working 100% remotely in Tech Support and Customer Service, I’ve built the core skills that matter most: professionalism, problem-solving, tech fluency, and clear communication.

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Administrative Support / Virtual Assistant

(Concrete & Construction Services)

 

• Assisted with customer inquiries and service requests

• Coordinated scheduling of projects, estimates, and site visits

• Maintained customer and project records

• Managed emails and business communications

• Organized project documentation and digital files

• Assisted with lead tracking and follow-ups

• Coordinated with contractors, suppliers, and team members

• Updated spreadsheets, reports, and operational records

• Supported day-to-day administrative and business operations

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Shopify E-Commerce Website Developer

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              For a cabinetry and flooring business, I designed and built a fully functional e-commerce website on Shopify. The project included product and inventory setup, secure payment gateway integration, custom delivery scheduling rules, and automated workflows to streamline order processing and fulfillment. From storefront design to backend setup, I delivered a polished, user-friendly online store built to support efficient sales operations.

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Product Branding & Curation

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              I’ve worked on product-focused creative projects, including designing packaging for a wine aerator kit — developing visuals that align with brand identity while enhancing shelf appeal and customer experience.

I’ve also curated and prepared product selections for Selah Marketplace, carefully selecting items that align with the brand’s aesthetic, quality standards, and target audience. From concept to presentation, I ensure each product reflects intentional branding and cohesive storytelling.

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Creative Virtual Assistant for Lifestyle & Hospitality Brands

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               For multiple boutique brands, I supported the creative and technical side of the business. I designed branded graphics and marketing materials, built and maintained websites, and set up email marketing systems using Mailchimp. From visual assets to digital builds, I helped ensure each brand maintained a cohesive, polished presence across platforms.

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​Virtual Assistant for Cleaning Services

           For a growing cleaning service company, I manage inboxes, organize cloud files, and create branded graphics and marketing materials. From streamlining communication to designing social‑media posts, I ensure your day‑to‑day operations run smoothly and look great doing it.

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​Web Design Experience

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              I’ve built and maintained multiple websites from the ground up across different industries, combining functionality with clean, strategic design. My recent projects include a fully built Shopify e-commerce website for a cabinetry and flooring business based in Michigan, a podcast website for a U.S.-based life coach, a website for a luxury mirror dwellings cabin brand engineered for life, leisure, and legacy, and a website for a homecare business in Virginia. I’ve also maintained and optimized a website for an Australian cleaning company to ensure consistent performance and branding.

Each project strengthened my understanding of user experience, layout structure, e-commerce systems, and brand alignment — foundations I apply to every website I create and manage.

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Tech Support Experience (1+ Year, Remote)

       As a Tech Support Specialist for a major video communications platform, I provided real-time assistance to users across different systems and devices. Working remotely with a diverse customer base helped sharpen my ability to stay calm under pressure, explain technical steps clearly, and multitask efficiently — all qualities I now bring to my VA work.

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Healthcare Customer Service (Inbound CSR)

         Supporting a major U.S. healthcare account, I handled confidential patient information and high-volume calls. I was also trained in global data privacy standards (HIPAA included) and became a Certified Fraud Fighter, making me especially reliable when it comes to handling sensitive client or business data securely.

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